A human-controlled process
Delete your Sunny data
You can ask us to delete the personal data connected to your Sunny quiz, planning requests and WhatsApp conversations. There is no fee.
Last updated: 20 August 2026
Send your request
- Email us. Write to hello@heysunny.sg with the subject “Delete my Sunny data”. You may instead send “delete my data” in your existing verified Sunny WhatsApp conversation.
- Tell us how to find your record. Include the phone number or email address you used with Sunny and, if helpful, the approximate date of your last request. Do not send us a password, payment-card number, NRIC, passport or other identity-document number.
- Complete proportionate verification. To protect you from someone else deleting your information, we may ask you to confirm control of the same email address or WhatsApp number. We will not ask for more identification than the risk requires.
- Receive confirmation. We will confirm when deletion is complete or explain any narrow item we cannot yet remove and why. We target completion within 30 calendar days of a verified request.
What the deletion covers
- identity and contact links associated with the verified phone number or email;
- quiz answers, onboarding answers and linked acquisition evidence;
- planning requests, conversation history, plans, recommendations and feedback;
- memories, preferences, household or planning-group context, and history;
- pending workflows, queued messages and unsent effects;
- personal links in controlled exports, analytics and later local training datasets.
Shared public facts, such as a venue's opening hours, are not your personal data and are not removed unless they accidentally contain personal information.
What happens behind the scenes
Sunny first places a deletion fence around the verified identity so queued work, restores, imports or retries cannot recreate it. We pause pending effects, delete private records from the user store, regenerate controlled exports without the person, record deletion for future training-data builds, and verify each part before marking the request complete.
If you voluntarily use Sunny again after completed deletion, Sunny creates a new user ID and asks for fresh consent. The new account is not relinked to or inferred from the erased state.
Limited exceptions
We may retain the minimum isolated record required for legal, security, fraud-prevention, dispute or audit purposes. It is not used for normal planning, contact, personalisation, analytics or training. If this applies, our confirmation will explain the category and reason unless the law prevents us from doing so.
Need help?
Email our privacy lead at hello@heysunny.sg. You can ask what data is connected to you before deciding whether to correct, withdraw consent or delete it. Read the full privacy notice.